Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at 1-844-719-5696 within three (3) days of receipt. You may also email us at info@louisandrocco.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Once an item has shipped, cancellation is not possible. Furniture, Custom and Special Order items cannot be cancelled.

All items are final sale, and not eligible for refunds or exchanges.

Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 14 days of receipt of your package. In the event you have any problem or concern with an order we will connect you with our knowledgeable staff to ensure the issue is resolved to the best of our ability.